Privacy Policy

Our Commitment to Your Privacy

5777be is committed to handling all personal data responsibly and transparently. We collect only the information we genuinely need to operate your account, process your transactions, and fulfil our responsible gaming obligations. We do not sell, rent, or trade personal data to third-party marketing organisations.

This Policy applies to all personal data collected through the 5777be website, mobile browser interface, customer support channels, and any communications between you and 5777be. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of the platform.

Data We Collect

5777be collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and from third parties where required for identity verification or fraud prevention purposes. The categories of data we collect are outlined below.

1.1 Registration and Account Data

When you create a 5777be account, we collect the personal information you provide, including your full legal name, date of birth, residential address, email address, and mobile number. This information is essential for account creation, identity verification, and responsible gaming compliance. You warrant that all information provided at registration is accurate, current, and complete.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents, such as your National ID card or passport, alongside proof of address and proof of payment method ownership. This data is processed solely for the purposes of verifying your identity, preventing fraud, and complying with applicable anti-money laundering requirements.

1.3 Financial and Transaction Data

We collect details of all deposits, withdrawals, and wagering transactions associated with your account. This includes the payment method used (for example, bKash, Nagad, Rocket, or bank transfer), transaction amounts in BDT (৳), timestamps, and transaction reference numbers. We do not store full bKash PIN numbers, bank account passwords, or equivalent authentication credentials. Payment processing is handled by our payment service partners in accordance with their own security standards.

1.4 Technical and Usage Data

When you access the 5777be platform, our systems automatically record certain technical information, including your IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration, and in-platform interactions such as games played, bet amounts, and feature usage. This data is used to maintain platform security, personalise your experience, detect unusual activity, and improve our services.

1.5 Communications Data

If you contact our customer support team — whether via live chat, email, or any other channel — we retain a record of the content of that communication, including any attachments you provide, for the purposes of resolving your query, training our support staff, and maintaining an audit trail of player interactions.

How We Use Your Data

5777be processes personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are described below.

2.1 Account Administration

Your registration and account data is used to create and maintain your 5777be account, authenticate your identity at login, process deposits and withdrawals, apply bonuses and promotions to your account, and communicate important account-related information such as security alerts, transaction confirmations, and policy updates.

2.2 Legal and Regulatory Compliance

We are required to process certain categories of personal data in order to comply with applicable legal obligations. This includes verifying that you meet the minimum age requirement of 21 years, conducting anti-money laundering (AML) checks on high-value transactions, maintaining transaction records for the statutory retention period, and cooperating with law enforcement or regulatory authorities when legally required to do so.

2.3 Responsible Gaming

We use your gaming activity data — including session length, frequency of play, bet sizes, and deposit patterns — to identify potential indicators of problem gambling behaviour. Where such indicators are present, we may use this data to reach out to you with responsible gaming information, apply account restrictions, or refer your account for a welfare review. This processing is carried out in your genuine interest and forms a core part of our duty of care to every player on the platform.

2.4 Fraud Prevention and Platform Security

Technical and usage data, combined with account and transaction records, is analysed to detect suspicious activity, prevent unauthorised access, identify duplicate or fraudulent accounts, and protect the integrity of the 5777be platform for all users. Where fraud or money laundering is suspected, we reserve the right to freeze associated accounts pending investigation and to share relevant data with appropriate authorities.

2.5 Service Improvement

Aggregated, anonymised usage data helps us understand how players interact with our platform, which games are most popular, where technical issues arise, and how we can improve the overall player experience. This analysis does not involve identifying you as an individual and is conducted purely at an aggregate statistical level.

2.6 Marketing Communications

Where you have given your explicit consent to receive marketing communications, we may send you information about 5777be promotions, bonuses, seasonal offers, and new game launches via email or SMS. You may withdraw your consent to marketing communications at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

Data Sharing & Third Parties

5777be does not sell or rent your personal data to third parties. We may, however, share your data with carefully selected third-party service providers and in the specific circumstances described below.

3.1 Payment Service Providers

In order to process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and participating banks such as BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank. These partners are contractually bound to process your data only for the specific purpose of completing your transaction and in accordance with applicable financial data security standards.

3.2 Identity Verification Partners

We work with third-party KYC and identity verification service providers to verify the documents you submit. These providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the verification services they provide to 5777be.

3.3 Game Technology Providers

The games available on the 5777be platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive anonymised game session data (such as bet amounts and game outcomes) for the purposes of operating their games and conducting RNG audits. They do not receive your personally identifiable information unless required for a specific dispute resolution process.

3.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, where disclosure is necessary to protect the rights, property, or safety of 5777be, our players, or the public, or where we have a good-faith belief that disclosure is necessary to prevent or investigate fraud or other illegal activity.

3.5 Business Transfers

In the event that 5777be undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice before your data is transferred and becomes subject to a different privacy policy.

Cookies & Tracking Technologies

5777be uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session, remembering your language preference, and enabling secure transactions. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Used to collect anonymised information about how visitors use the platform — for example, which pages are visited most frequently and where errors occur. This data helps us improve site performance.
• Functional Cookies: Allow the platform to remember choices you have made, such as your preferred payment method or display settings, to provide a more personalised experience.
• Analytics Cookies: Used to understand user behaviour across the platform in aggregate. Data collected via analytics cookies is anonymised and does not identify you as an individual.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may affect your ability to access and use certain features of the 5777be platform.

Data Retention

5777be retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Communications records: Retained for up to three years from the date of the communication, unless a longer period is required in connection with an ongoing dispute or legal matter.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which it may be aggregated and anonymised for statistical purposes.
• Marketing consent records: Retained for the duration of your marketing opt-in, plus three years following any withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.

Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that 5777be holds about you. To exercise any of these rights, please contact our support team using the details provided in the footer of this page.

We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you within the initial 30-day window. 5777be will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

Data Security

5777be implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, multi-factor authentication for internal administrative access, regular third-party security audits, and strict internal access controls that limit data access to personnel who have a genuine operational need.

While we take all reasonable precautions to protect your data, no internet-based service can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately if you suspect that your account has been compromised. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as required by applicable law.

Policy Updates

5777be reserves the right to update or modify this Privacy Policy at any time. Where a material change is made to the way in which we process your personal data, we will notify registered users by email or via a prominent notice on the platform prior to the change taking effect. The "Last Updated" date at the top of this policy reflects the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. Continued use of the 5777be platform following publication of an updated policy constitutes your acceptance of the changes described therein.